# Getting help Help Center | LeasePilot [Help index](/resources/help#step-throughs)01 · Account Step-through # Getting help The Help widget at the bottom-right: docs, training, what's new, and a direct line to your team. Workflow Account Format Reference Read time 2 min Walkthrough in production We’re still drafting this one. For a live walkthrough on your forms, ask the team that built your platform. LeasePilot is delivered as a partnership, not a tool you figure out alone. The **Help** button at the bottom-right of every screen is the entry point: documentation, training videos, a way to book time with us, what's changed recently, and a direct line to the team that built your platform when something's off or could be better. ## 01What's in the widget Open the widget and five paths are available: - **Help & FAQ** — opens the help center, where you are now. Step-throughs of every screen, FAQs grouped by topic, and a contact path of its own. - **Training Videos** — recorded walkthroughs covering the workflows your team uses most. Useful when onboarding a new user or refreshing on a corner of the platform you don't touch every day. - **Schedule a meeting with LeasePilot** — book time with your implementation team for anything that's easier on a call than over email. Open questions, structural changes, walkthroughs of new features, retros after a hairy deal. - **What's new?** — release notes for recent changes to your platform. Each entry tells you what shipped, often with a short demo. The number badge shows how many entries you haven't seen yet, so improvements don't get discovered by accident. - **Contact Us** — a form for sending a specific message. Pick a request type, describe what you need, attach a file if it helps, and submit. ## 02Sending us a message The **Contact Us** form is short on purpose: a request type, a free-form description, optional attachments. Submit it and the message lands with your implementation team, the same people who built your platform, not a generic support queue. The reasons to use it usually fall into a few buckets: - **Something's off.** A field isn't behaving the way you expect, a calculation looks wrong, a clause is rendering oddly. Describe what you saw and what you expected; attach a screenshot if it helps. - **A standard has changed.** A form needs an update, a building's defaults have shifted, your preferred fallback for a specific clause is now different. Tell us what changed and where it should land. - **A new use case.** A document type you haven't been drafting in LeasePilot, a new property type, an integration with a system you weren't using before. Send a description and we'll come back with a plan. - **Anything else.** Feature ideas, training requests, a question that doesn't fit the other categories. The form isn't a triage tree; it's an inbox. > Note**Not a support ticket.** Messages from the widget go to the people who already know your platform, your forms, and your team. The reply isn't from a stranger looking up your account; it's from the same person you talked to last week. That's deliberate, not a side-effect of company size. * * * For things you control yourself (your account details, password, 2FA), see [manage your account](/resources/help/demos/settings-area). For documentation grouped by workflow, the help-center landing page lists every step-through. See also ## Adjacent step-throughs [Full index](/resources/help#step-throughs) 1. [01 Manage your account Update your details, change your password, and turn on two-factor authentication. Account](/resources/help/demos/settings-area) 2. [02 Navigate the dashboard Filter, search, and find the deal you need. Account](/resources/help/demos/navigation) 3. [03 Sign in to LeasePilot Sign in: email first, then SSO or password, plus 2FA when enabled. Account](/resources/help/demos/sign-in-flow) Sign-off ## See it on your forms, not a generic demo. A 30-minute walkthrough, built around your forms, your clauses, and your deal logic. [Schedule a demo](/demo)[Already on LeasePilot? Contact your team](/company/contact?type=support)